Malaysia · Governance · Continuity · Build

I keep bank systems safe to change.

Twenty-five years governing change, release and continuity inside tier-one banks: Affin, Hong Leong, Citibank Singapore. I chair the board that decides whether a change is safe to ship. Most people who govern systems can't build them. I can.

career telemetry · forge & frame available for advisory
Years in enterprise IT
25
Since 1999
Tier-1 banks
3
Affin · HLB · Citi SG
Governance domains
CRM · BCM
Change · Release · Continuity
Certified
ITIL·AI
COBIT · Google AI · Anthropic
01

Two skill sets that
rarely live together.

Most consultants govern OR build. The value is in one person who does both, and speaks both languages.

The governance side

Bank-grade discipline

Chairing the Change Advisory Board as the authoritative decision-maker. Every change risk-evaluated, compliant, and audit-clean.

  • Change & Release Management, enterprise scale
  • Business Continuity, DR & crisis management
  • Audit & regulator readiness: BNM, PayNet, MAS
  • ITIL 4 · COBIT 2019 · ISO 27001 environments
The builder side

Hands on the tools

Running my own ventures, a licensed e-money operation and a security/IT firm, and shipping production software myself.

  • Fintech: settlement, payouts, e-money rails
  • Full-stack web & mobile product delivery
  • Applied AI products & automation
  • Network & systems security
02

Where I'm engaged.

Advisory and hands-on work for banks, fintechs, and regulated businesses.

Change & Release governance

Stand up or overhaul your CAB, change process, and release pipeline to bank-grade ITIL standards, plus the tooling to run it.

Business Continuity & DR

BIA, recovery planning, crisis management and DR exercises aligned to Bank Negara and PayNet expectations.

Audit & regulator readiness

Get change, release and continuity processes audit-clean, with the evidence, controls, and traceability that pass without findings.

Fintech build & delivery

Settlement engines, payout automation and e-money workflows, designed with compliance in from the first line.

Applied AI & automation

Practical AI wired into real workflows: assistants, routing, and generation pipelines that carry real load.

Interim governance leadership

Step in as interim Change, Release or BCM lead while you build the permanent function. Bank-tested from day one.

03

The track record.

A quarter century, from the data-centre floor to chairing the change board.

2022 — Present
Change & Release Management, Manager
Affin Bank Berhad · Cyberjaya
Chair and govern the Change Advisory Board as authoritative decision-maker; full accountability for audit & regulatory readiness, risk stewardship, and enterprise change training.
Governance
2020 — 2022
Business Continuity Management, Manager
Hong Leong Bank Berhad · Menara Hong Leong
Led the enterprise BCM program covering BIA, DR, crisis management and pandemic BCP sites, aligned to Bank Negara and PayNet, within the operational risk framework.
Continuity
2014 — 2020
Head of Change & Release Management
Hong Leong Bank Berhad · PJCT
"Run the Bank" ownership of change & release: full project lifecycle, ITSM tooling, audit closure, and the bank's change process itself. Advanced Professional Scrum Master.
Leadership
2013 — 2014
Operations Shift Manager
Atos Malaysia · Cyberjaya
Command-centre operations to ISO 27001 standards: incident & problem management, DR exercises, and mentoring across the operations floor.
Operations
2007 — 2012
Regional Change & Release Manager
Citibank Pte Ltd · Singapore
Regional RFC governance across Asia; release management across mainframe and midrange; ITIL implementation and MAS audit support for Citigroup.
Regional
2005 — 2007
Mainframe Systems Operation Specialist
IBM Malaysia · Malaysia Airlines project
MVS & TPF batch operations, OS migration, DR exercises and data-centre security on IBM z-Series mainframes.
Mainframe
04

Credentials.

Formal frameworks behind the judgement.

2026
Google AI Professional
2026
Anthropic Certified
2025
COBIT 2019 Foundation
2024
ITIL 4 Foundation
2019
Adv. Professional Scrum Master
2008
ITIL Foundation · ITSM
2002–2004
BBA in Information Technology
Anyone can approve a change. The rare skill is knowing which change will take the bank down at 2am — because you've operated the systems, not just the process.
— Why the governance has weight
05

My own ventures.

Where the governance experience meets hands-on building.

Fintech · e-money

Licensed e-money venture

A licensed non-bank e-money operation: merchant settlement, daily payouts, and the compliance posture behind moving real money.

IT & network security

Security & infrastructure practice

Security and infrastructure work in Malaysia, hardening and secure architecture for business-critical systems.

Product · applied AI

Independent builds

Settlement automation, POS and booking platforms, and AI-driven products, shipped end to end rather than outsourced.

Selective advisory & consulting

Have a system that
has to be right?

Governance overhaul, continuity program, audit remediation, or a fintech build that has to pass a regulator. Start a conversation.

Available for advisory engagements
English · Malay · Cantonese · Mandarin · Vietnamese